How to turn customer service into a competitive advantage?

From - Wed, 08/04/2020 - 14:12

"It has now been more than a year that I have started being responsible for Marketing & Development at Saint-Gobain. Exciting times for the company, that is undergoing a transformation program to become closer to its customers – and exciting times for my team and myself to further shape and strengthen the role of marketing. Although we all have busy days at work, I think that it’s always important to take a step back and reflect on our field of expertise. I’m glad to use the platform that is Linkedin, to share my thoughts on this journey and exchange, give food for thought and share practical examples and advice. In this third article on how to create a competitive advantage thanks to our customer service department."Cordula Gudduschat, Vice President Marketing & Development at Saint-Gobain.

Do you feel lonely at work?

From - Thu, 30/01/2020 - 15:40
The numbers are impressive: 6 out of 10 employees say that they sometimes feel isolated within their company. Of course, this loneliness concerns society far beyond the workplace.

Customer experience – Leave nothing to chance

From - Mon, 13/01/2020 - 14:49

"In my last article?(What does it take to become a customer centric company?)?I developed what it takes to become a customer centric company: A pure organizational change is not enough – people and a change of culture are at the heart of a customer centric company.

But in order to really get there this change has to be accompanied by solid processes and a certain discipline!"?Cordula Gudduschat,?Vice President Marketing & Development at?Saint-Gobain.

Launching Industry 4.0 with 1,000 dollars

From - Mon, 13/01/2020 - 14:44

"Is industry 4.0 an unattainable Eldorado? Full of promise, this Industrial Revolution seems out of reach to many business leaders." Beno?t d'Iribarne,?Vice-President, Technology and Industrial Performance - Saint-Gobain.

Can AI make human resources more human?

From - Mon, 13/01/2020 - 14:41

"Are artificial intelligence (AI) and human resources (HR) compatible? Can algorithms really improve professions where the human dimension is crucial, given that its approach is by definition "technical”? I am convinced that AI and machine learning can lead to a step change for all HR professions. No". Claire Pedini, Senior Vice-President, Human Resources and Digital Transformation - Saint-Gobain.

What will be our lives in the cities in 2050?

From - Wed, 30/10/2019 - 17:01

"Let’s imagine that the built environment is becoming net zero carbon, resource efficient, healthy, inclusive and resilient." Emmanuel Normant,?Vice President for sustainable development -Saint-Gobain.

What does it take to become a customer centric company?

From - Mon, 07/10/2019 - 16:47

"The quality of the relation between a company and its customers is symmetric to the quality of the relation of the company with its collaborators". Cordula Gudduschat, Vice President Marketing & Development at Saint-Gobain.

Net Zero carbon by 2050: Day 1 for Saint-Gobain

From - Wed, 25/09/2019 - 12:48

"Several days ago, I announced the commitment I am making on behalf of the Saint-Gobain Group:?Achieve zero net carbon emissions by 2050. This is in line with the target of limiting global warming to 1.5 °C." Pierre-André de Chalendar, Chairman and CEO of Saint-Gobain Group.

We need to make happy those we want to make better!

From - Mon, 09/09/2019 - 18:00

"Empowerment and trust generate positive and powerful implementation, with teams quickly rolling out a shared decision enriched by all. Organizations learn from their failures and foster risk-taking and experimentation, which are vital to success. In a sense, managers are like mountain guides, leading their co-workers to a hard-to-reach summit that no-one would have attained alone. The team works like a roped party in which each person supports and complements one another on the basis of mutual trust." Benoit Bazin, COO - Saint-Gobain.


Let’s dispell the myth of ‘digital natives’!

From - Fri, 06/09/2019 - 09:25

"Companies need to reinvent themselves and the younger generations are contributing to this movement. More than ever before, they expect personalized approaches that factor in each person’s individuality",??Claire PEDINI, Senior Vice-President, in charge of Human Resources and Digital Transformation at Saint-Gobain.

Industry 4.0: are plants really becoming smart?

From - Mon, 22/07/2019 - 15:32

"Today, anyone even remotely involved in industry will have heard of the concept of “Industry 4.0.",?Benoit d'Iribarne,?Vice President Industry Performance and Technology at Saint-Gobain.

Fail and learn: the best way to succeed?

From - Mon, 15/07/2019 - 15:02

"Imagine yourself at a job interview. Instead of rattling on about your smooth career path, you discuss your failures." Claire Pedini, Senior Vice-President, in charge of Human Resources and Digital Transformation - Saint-Gobain.

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